Last updated: [December 2025]

This Privacy Policy explains how NexHaus Home Installations (“NexHaus”, “we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit our website https://nexhaus.co.uk/, contact us, or use our services.

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

NexHaus Home Installations provides professional home improvement and installation services, including but not limited to:

• Flat pack furniture assembly
   
• TV mounting and media installation
   
• Flooring supply and installation (LVT, laminate, subfloor preparation)
   
• Kitchens, bathrooms, and home refurbishments
   
• Roofing, fascias, soffits, and guttering
   
• Handyman and general installation services
   
• Solar and battery wall installations
   

For the purposes of data protection law, NexHaus Home Installations is the “data controller” of any personal information you provide to us.

We may collect and process different types of personal data depending on how you interact with us.

You may provide personal data to us when you:

• Submit a contact or enquiry form
   
• Request a quote or consultation
   
• Call, email, or message us
   
• Book services
   
• Upload photos or documents
   
• Communicate with us on social media
   

This information may include:

• Full name
   
• Email address
   
• Telephone number
   
• Postal address or postcode
   
• Details about your property
   
• Information about the services you require
   
• Photos, plans, or measurements you choose to send us
   

When you visit our website, we may automatically collect certain technical information, including:

• IP address
   
• Browser type and version
   
• Device type and operating system
   
• Pages visited and time spent on the site
   
• Referring website or source
   
• Interaction with site features
   

This data helps us understand how visitors use our website and improve its performance.

Our website uses cookies and similar technologies to:

• Enable essential website functionality
   
• Improve performance and user experience
   
• Analyse website traffic and usage patterns
   

Cookies may collect anonymous data such as page views, session duration, and interaction behaviour. You can manage or disable cookies through your browser settings or via our cookie consent banner.

We only use your personal data where we have a lawful basis to do so. We may use your information for the following purposes:

• Responding to enquiries and quote requests
   
• Arranging site visits and consultations
   
• Providing requested services
   
• Communicating about schedules, changes, or requirements
   

• Managing bookings and customer records
   
• Improving our services and customer experience
   
• Training and quality control
   

• Improving website performance and content
   
• Analysing visitor behaviour
   
• Sending service updates or promotional communications (only where consent has been given)
   

• Complying with legal obligations
   
• Resolving disputes
   
• Preventing fraud or misuse of services
   

Under UK GDPR, we rely on the following lawful bases to process personal data:

• Consent – where you have explicitly agreed (e.g. marketing emails)
   
• Contract – where processing is necessary to provide services
   
• Legal obligation – where required by law
   
• Legitimate interests – for running and improving our business, provided your rights are not overridden
   

We do not sell or rent your personal data.

We may share your information only where necessary, including with:

• Employees and subcontractors involved in service delivery
   
• Professional advisers (accountants, insurers, legal advisers)
   
• IT and website service providers
   
• Analytics providers (e.g. website performance tools)
   
• Authorities or regulators where legally required
   

All third parties are required to handle your data securely and only for specified purposes.

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure systems and access controls
   
• Limited access to authorised personnel only
   
• Secure storage of digital records
   
• Regular review of data handling practices
   

While no system can be guaranteed 100% secure, we take data protection seriously and act promptly if any issue arises.

We retain personal data only for as long as necessary, depending on the purpose:

• Enquiry data: typically up to 12–24 months
   
• Customer records: retained for legal, tax, or warranty purposes
   
• Marketing data: until consent is withdrawn
   

When data is no longer required, it is securely deleted or anonymised.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
   
• Correct inaccurate or incomplete data
   
• Request deletion of your data (where applicable)
   
• Restrict processing in certain circumstances
   
• Object to processing based on legitimate interests
   
• Withdraw consent at any time
   
• Request data portability
   

To exercise any of these rights, please contact us using the details below.

We will only send marketing communications if:

• You have given consent, or
   
• There is a lawful reason to do so
   

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
   
• Contacting us directly
   

Our website may contain links to external websites. We are not responsible for the privacy policies or content of third-party sites. We recommend reviewing their privacy policies before providing any personal data.

Our services and website are not intended for children under the age of 16, and we do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time to reflect:

• Changes in legal requirements
   
• Updates to our services
   
• Improvements to data protection practices
   

Any changes will be published on this page with an updated “Last updated” date.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

NexHaus Home Installations
📧 Email: hello@nexhaus.co.uk
🌐 Website: https://nexhaus.co.uk/

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.